Giordano's

Fatz Gang 2 months ago

Had a great experience at this location! The food was fresh, hot, and absolutely delicious. The pizza had amazing flavor, and everything came out quickly. Our waitress, Arely, was outstanding—she was friendly, attentive, and made sure we had everything we needed throughout our meal. Her excellent customer service made the whole experience even better. If you’re looking for great pizza and top-notch service, I definitely recommend Giordano’s. I’ll be coming back!

Bryan Cummins 2 months ago

Hands down the worst pizzas and customer service refund/satisfaction policy. Lets start with the order. I placed it over the phone and asked for a 540 pick up. I paid over the phone and my daughter arrived at 540 at the restaurant, the travel time home was 10 mins. Both pizzas were cold. The order 1 LARGE Double pepperoni Tavern style pizza. $28.65 Floppy crust, literally a single layer of pepperoni. A cheap Little Ceasars has as much or more pepperoni. The crust was raw and folded over in your hand. It was described as a crispy cracker crust on their website. Absolutely a terrible and cold pizza. Pizza 2. Large Tavern with Pepperoni, onion, green olive and mushroom. $28.65 This pizza was just as bad as the "double pepperoni ". Raw crust, cold and a huge disappointment. I called and talked to the manager Arely. She was pleasant and professional. She heard my complaint and told me to bring in the pizzas and she would remake them. I explained that we were celebrating a kids birthday and that wasn't possible. She agreed that the request to drive back the pizzas (which obviously had already begun being eaten by 6 people) was an inconvenience. She said it was store policy and that th

Haseeb Akhtar 4 months ago

Absolutely horrible experience at Giordano's. I ordered a deep dish pizza with half cheese and half chicken/jalapeños, and the whole experience was a disaster from start to finish. First, they charged me upfront for dine-in service, which already felt strange and unprofessional. Then we waited nearly 55 minutes for the pizza. When it finally arrived, there was pepperoni sticking out on one side of the pizza even though we NEVER ordered pepperoni. When I asked about it, the staff gave one of the weakest excuses I’ve ever heard claiming it was somehow an “indicator” for the chef to know which side was half-and-half. That made absolutely no sense. To make things worse, the owner was extremely rude and unaccommodating. Instead of trying to fix the issue or care about customer satisfaction, he basically said there was nothing they could do and refused any refund or resolution. No apology, no accountability, nothing. I ended up walking out completely disappointed. Terrible customer service, poor attitude, ridiculous excuses, and a total waste of time and money. There are way better pizza places in Chicago that actually respect their customers. I would not recommend this location to an

Shaun R 4 months ago

Not gonna lie, I was excited... a Gio's so close to the house? Awesome. This place opened a few months ago, and I've heard very mixed reviews, everything from "this is the best ever ever ever!" to "avoid this place with every ounce of your being." so I was interested to see which experience I'd get. Sadly, it was about as far away from excellent as you can get. I placed an online order about 4pm on a Sunday. One thin cheese for my boys, one small deep dish for my wife and I. Arrived and told them my name, guy goes to get my order. To his credit, he thought the order felt a little light (weight wise). Took the pizzas to the back and comes out "oohh... there was an error. There's two thin pizzas here." The deep dish I ordered for my wife and I was a thin. I get it, things happen. I worked at a restaurant when I was younger, so I get it. They did offer to remake it, but that was another half hour etc. I indicate "you know, that's alright, just credit me the difference." That is me, being flexible and accommodating. The order I made and paid for was not correct, but I'm offering to accept it with the proper compensation. I'm told "because you made the order online, we can't

Amy A 7 months ago

This place is awesome, service is stellar, food is cooked to order just right. Huge fan of the deep dish pizza and would definitely come to this location again. Great Deep Dish!!! Also they have carry out of all the pizzas.